Privacy Policy

Boko is a virtual pet app. We collect only what the app needs to keep your pet safe, let you play and talk with friends, answer your messages and run the service. This policy explains what we collect, why, who helps us and how you can delete it.

Boko is made by Peridot EOOD (company number 208230731), a company registered in Bulgaria. We are responsible for your data under this policy. You can reach us at hello@boko.live.

Boko creates an account for you automatically the first time you open the app, so your pets are backed up and friends can find you. There is no sign-up. The account holds a random account ID, your friend code, the display name you choose and your device’s region.

If you choose to Sign in with Apple, we also receive your Apple ID identifier and the email and name Apple shares with us (which can be a private relay address). This lets you restore your account on a new device.

Our servers run on Cloudflare. To back up your game and make multiplayer features work, we store:

• Your pets and their progress (names, looks, levels, needs, hats, game scores and puzzle times)
• What you own and have earned (moons, Pet Tokens, food, hats, decorations, worlds, achievements, focus history, streaks)
• A few app preferences, such as your bedtime, so they survive a reinstall
• Friends, friend invites, gifts, chat messages, and any blocks or reports you make
• Messages and photos you send us through Help (see below)
• Your devices: notification and Live Activity tokens, app version, language, region and time zone (see below)

When you turn a photo into a Boko, the photo is sent to our server and to Google’s Gemini API, which describes it and draws the pixel art. Boko asks for your permission before the first photo is sent. In some regions the upload passes through a relay we run on Vercel so it can reach our server. The photo is used only to make your pet and is deleted once your pet is ready; we do not keep it. The pixel pet and its poses are stored with your account, and your friends can see them. Google processes the photo under the Gemini API Terms.

To stop abuse, we count how many pets each account makes, and for older app versions we count by a one-way hash of your IP address (never the address itself).

• Anyone using Boko can find you by your display name or friend code
• Friends can see your active pet (its name, look, level and hat), whether it is on a quest, asleep or hungry, your home and bedroom, and your best mini-game scores and puzzle times
• People you invite see the greeting you picked and any snack you send

You can chat with people you are friends with. Messages and stickers are stored on our server so they reach your friend on any device, and are kept until you unsend them or delete your account. Messages are checked automatically for offensive words before they are sent. We do not read your chats, except when someone reports a message: we keep a copy of that message with the report, so we can review it.

Display names are checked for offensive words too. You can report, block or mute any player from their page or chat.

When you write to us in the app (Profile → Help), we store your messages, any photos you attach and a short technical summary (device model, iOS and app version, language, backend status) with your account, so we can answer you there and send you a notification when we reply. If you signed in with Apple, we may also email our reply to you.

To answer quickly, we use a few services:

• Your message is sent to the team’s private chat on Telegram, and by email (Resend) if that fails
• Google Gemini translates messages that are not in English and suggests a reply; it receives only the conversation, never your email, name or IDs
• An assistant built on Anthropic’s Claude reads the ticket together with your account details (pets, devices, earlier messages) to prepare an answer. Some simple answers and small in-game thank-you gifts are sent automatically; a person on the team sees every conversation

We collect app usage events to understand how Boko is used, for example which features people open, how far they get in onboarding and whether a purchase went through. Events include your device model, iOS version, app version, language, country and a random ID for your install. They do not include your name, email or Apple ID.

Since Boko 4.2, these events are received by our own server on Cloudflare and stored in a database we run on a server rented from Hetzner in the United States. Older versions of the app send them to PostHog (servers in the EU), and we copy them into our database. We keep events while they help us improve Boko.

Sometimes we also record what happens on screen inside Boko, so we can see where the app is confusing: a new player’s first day (at most three sessions), and a few short moments later on, such as the first time you open a new game or a purchase screen (at most five recordings in 30 days). Text you type, photos of your pet and your messages are masked out, nothing outside Boko is captured, and the recordings are stored on Cloudflare and our server. Raw recordings are deleted after 14 days and the summaries we make from them after 90 days.

Purchases are handled by Apple. We use RevenueCat to manage subscriptions and Pet Tokens. RevenueCat receives your Boko account ID, your purchase history, your email and display name if you signed in with Apple, and some details about how you use Boko (such as how many pets and friends you have and how you found the app), so we can support you and understand what people buy. If you arrived through an Apple Search Ads ad, Apple’s attribution data is shared with RevenueCat too.

If you allow notifications, your device’s notification and Live Activity tokens are sent to our server, along with the app version, language, region, time zone, your pet’s name and your bedtime, so we can send reminders, friend updates and Live Activity updates at a sensible local time. They are delivered through Apple Push Notification service (APNs).

Earlier versions of Boko synced pets with your private iCloud account (Apple CloudKit) and kept friend profiles in Boko’s public CloudKit database. Boko 4.0 moves that data into your Boko account, and while older versions are still in use we copy new friendships from CloudKit into it. We cannot see anything else in your iCloud.

These providers process data for us, only to run the features above: Cloudflare (servers and storage), Hetzner (analytics database), Vercel (upload relay and this website), Google Gemini (custom pets, support translation), Anthropic (support assistant), Telegram and Resend (support messages and email), RevenueCat (purchases), PostHog (analytics from older app versions) and Apple (purchases, Sign in with Apple, notifications). Some of them process data outside your country, including in the United States.

• We do not show ads
• We do not sell your data or share it with advertisers
• We do not track you across other apps or websites, and we do not use the advertising identifier (IDFA)
• We do not keep your custom pet photos
• We do not use your photos, chats or messages to train AI models

We use your data to provide the game you asked for (your account, pets, friends, chat and purchases), with your permission (photos and notifications, which you can withdraw in iOS Settings), and for our legitimate interest in keeping Boko safe, answering support and improving the app (reports, analytics and recordings).

We keep your account data while your account exists. You can delete it at any time in the app: Profile → Account → Delete account. This removes your account, pets, friends, chats, support messages and photos, reports and progress from our servers and deletes your RevenueCat record. Apple keeps its own records of your purchases. Copies of support messages already sent to the team’s Telegram chat or email are not removed automatically; ask us and we will delete them. Analytics events and recordings are not linked to your account and expire as described above. Deleting the app alone removes the data on your device but not your account.

Depending on where you live (for example in the EU, UK or California), you can ask to see, correct, export or delete your data, or object to how we use it. Write to hello@boko.live and include your friend code, or use Help in the app. In the EU you can also complain to your data protection authority; ours is the Bulgarian Commission for Personal Data Protection.

Boko is made for a general audience. We do not knowingly collect more than the data described here from anyone. Chat is only possible between people who have accepted each other as friends, and any player can be blocked or reported. If you are a parent and want your child’s account deleted, contact us and we will remove it.

We may update this policy. Changes will be reflected on this page with an updated effective date.

Questions? Reach out at hello@boko.live.